German-Speaking Account Manager – Customer Success & Optimization
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Location:
Barcelona, Spain
Work Type:
On-site (with potential hybrid model)
Schedule:
Full-time (39h/week)
We are looking for a
German-speaking Account Manager
to join a dynamic team in
Barcelona. In this role, you will focus on
customer success, retention, and account optimization, supporting clients while helping them improve performance and grow their business. You will build strong relationships with customers, optimize account performance, and identify opportunities for growth through product and process improvements.
Responsibilities
Account Management & Client Success
Provide ongoing support and relationship management for new and existing clients
Build strong long-term partnerships and ensure high customer satisfaction
Proactively address client questions, concerns, and needs
Support clients in optimizing account performance and improving service quality
Pipeline Management
Manage a portfolio of accounts and monitor account performance
Use CRM and customer success tools to track progress and manage workflows
Meet outreach targets and engagement KPIs
Ensure consistent progress toward client growth and retention goals
Collaboration & Continuous Improvement
Identify opportunities for account growth and operational improvements
Collaborate with internal teams and stakeholders to deliver the best results
Stay updated on industry trends and new tools
Participate in training, development, and knowledge-sharing initiatives
Requirements
1–2 years of experience in Customer Success, Account Management, or a client-facing role
BA/BS degree or equivalent practical experience
C2 level of German and proficient English
Strong communication, relationship-building, and problem‑solving skills
Proven ability to work in a performance‑driven environment
Strong organizationa