Location
Madrid, M, ES
Are you a strategic leader passionate about shaping scalable, resilient operating models in a integral insurance environment? Join Swiss Re Corporate Solutions and play a defining role in how Credit & Surety delivers best-in-class service and sustainable growth - through operational excellence and tech-enabled transformation.
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About the Role
As Operating Model Excellence Manager, Credit, you will lead the design, evolution, and implementation of the operational model for one of Swiss Re Corporate Solutions' core business areas. You will shape how work is structured and delivered across underwriting, operations, and enabling functions - driving service quality, efficiency, control effectiveness, and scalability.
Leading a focused team of specialists across process, data, technology, and transformation, you will translate strategic priorities into clear target-state designs, governance frameworks, and executable roadmaps. This is a high-visibility role with broad cross-functional exposure and real influence over the long-term direction of the Credit Line of Business.




Key Responsibilities
Operating Model Strategy & Design
- Lead the design and evolution of the Credit e2e operating model, including leveraging AI to enhance efficiency and decision-making
- Translate targeted business outcomes into target-state processes, service models, governance structures, and operating principles
- Program manage technology-enabled initiatives

Transformation & Continuous Improvement
- Identify optimization opportunities and implement sustainable solutions
- Identify risks and control gaps and drive mitigation
- Track outcomes and embed continuous improvement

Cross-Functional Leadership
- Act as a trusted partner to business and functional leaders
- Drive collaboration across functions and regions
- Align stakeholders around clear direction and outcomes

About the Team
The Credit and Surety Operational Model Excellence (C&S; OMEX) team sits within the Operat

📌 Operational Model Excellence Manager, Credit (Madrid)
🏢 Swiss Re
📍 Madrid