You've probably walked past our lockers on the streets of your city. That's where it starts But we're building something much bigger: the infrastructure layer for how Europe receives deliveries.

We've scaled past €100M in revenue across 9 countries in under four years, with tens of millions of people using our products every month. And we're now one of the fastest growing tech scale-ups in Europe.

We are in search of a Operations Specialist - Maintenanceto join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in running and improving the maintenance operations of our locker network across Iberia — making sure every locker in Spain and Portugal is back in service fast, inside the SLAs we commit to our clients, and that the team and partners behind it keep getting better every week..

What you’ll be doing:
- Take ownership of the end-to-end maintenance operations process in Iberia — from ticket to closed intervention — and ensure the day-to-day operations of the maintenance organisation run correctly and inside SLA;




- Manage a team of field technicians and support them in their day-to-day operations: priorities, blockers, quality of execution and their development;
- Work in daily alignment with your Iberia maintenance colleagues — the Planner and the Senior Technician — so that planning, execution and follow-up move as one team;
- Analyse the operational data every week and prepare the reports for clients and internal stakeholders on how the operation is evolving (SLA, backlog, unsuccessful interventions, repeat issues);
- Coordinate our maintenance partners and measure their performance: quality, response times and cost per intervention;
- Handle escalations coming from the client side: own the response, coordinate the fix and close the loop with the client;
- Liaise with central departments on improvement projects and on the daily needs of the maintenance operation;
- Support the Country Manager on the financial performance of th

📌 Operations Specialist (Madrid)
🏢 Bloq.it
📍 Madrid