About the Opportunity
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We are looking for an experienced Senior ServiceNow OT Architect / Technical Business Process Consultant to support Operational Technology (OT) initiatives for a major enterprise customer.
This role is adecuado for a senior consultant who enjoys combining solution architecture, customer workshops, business process consulting, and hands-on ServiceNow expertise. You will work directly with stakeholders to define OT strategies, shape solution roadmaps, and guide implementations across the ServiceNow OT suite.
Responsibilities
- Lead the design and implementation of ServiceNow OT solutions
- Facilitate workshops, discovery sessions, and stakeholder meetings
- Gather and document business requirements
- Create user stories and support backlog refinement
- Conduct solution demonstrations and process design sessions
- Define implementation roadmaps and delivery strategies
- Provide architectural guidance throughout project delivery




- Act as a trusted advisor for customers operating in regulated OT environments
- Collaborate with cross-functional teams to ensure successful outcomes

Required Experience
- Strong hands-on experience with the ServiceNow OT Suite
- Proven Business Process Consultant (BPC) background
- Experience leading customer workshops and discovery sessions
- Strong stakeholder management and communication skills
- Experience creating user stories and managing requirements
- Solution architecture experience within ServiceNow environments
- Ability to work independently and lead workstreams from inception to delivery

Experience with:
- OT Service Management
- OT Asset Management
- OT Vulnerability Response
- OT Health
- OT Change, Incident, and Request Management

Preferred Experience:
- CMDB
- Service Graph Connectors

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- IRE
- ServiceNow Asset Management
- ServiceNow certifications (CSA, CIS,

📌 Senior ServiceNow OT Architect (Madrid)
🏢 Tenth Revolution Group
📍 Madrid