IT Operations Expert - Microsoft Dynamics CRM (m/f/d)

Madrid

ES

Professionals

full time

Join Liebherr, a general leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated IT Operations Expert - Microsoft Dynamics CRM & Azure Integrations (m/f/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid.

In this role, you will be responsible for the day-to-day operation and support of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will provide hands-on application support, investigate incidents and integration issues, and work closely with business users and technical teams to ensure reliable operations.

Working as part of the global OneCRM IT Operations team, you will collaborate with the Team Lead, developers, infrastructure teams, support partners, and business stakeholders. You will also contribute to service stabilization,



operational readiness, and continuous improvement as OneCRM is progressively deployed across Liebherr's international Sales and Service Companies.

The working location for this position will be in Madrid city where we are setting up a new office. We operate a hybrid model, requiring at least 40% of the working time spent on-site on a weekly basis.
- Perform day-to-day operations and support for Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity.
- Handle incidents, service requests, and operational tasks, ensuring effective investigation, documentation, follow-up, and resolution.
- Provide hands-on user and application support, including troubleshooting, user administration, roles, access, and issue resolution.
- Monitor and support interfaces between Dynamics 365, SAP, master data systems, and other connected applications.
- Investigate appli

📌 IT Operations Expert (Madrid)
🏢 Liebherr-Werk Nenzing
📍 Madrid