An international employer in Madrid, Spain is hiring a Banking Customer Service Agent for its Catalan-speaking team.You will support banking customers with accuracy, discretion and a friendly approach.You will be supporting a well-known company in the banking sector.Key Responsibilities:- Answer customer questions about accounts, cards and payments- Keep careful records of every interaction- Escalate complex or sensitive cases appropriately- Guide customers through digital banking servicesRequirements:- Fluent Catalan, written and spoken- Spanish at upper-intermediate (B2) level or above- High school education (Bachillerato) or equivalent; banking customer service experience is valued- The selection includes a short video and a written test in the required language- Clear,



professional communication, written and spoken- Team player who is open to feedbackWorking Conditions:- Work model: On-Site- Schedule: Afternoon - 15:00-22:00- Paid training: 25 days- Start date: 2 November 2026- Full-time contractSalary & Benefits:- Salary: €1,409.98 gross per month, plus a €129.27 gross monthly language allowance- Sunday shifts paid an extra €1.92 gross per hour- 38.5 hours per weekLocation:Open to candidates already living in or near Madrid.We keep candidates updated at every stage of the process.

📌 Banking Customer Service Agent (Madrid)
🏢 Cross Border Talents
📍 Madrid