At Lognext, we have spent 20 years helping companies such as Verisure, BNP Paribas and AXA solve complex technology challenges with high-performing expert talent that turns technology into business results.
We are looking for a talented Application Production Support Analyst to join our team for a leading multinational company in the financial sector.
What are we looking for?
- Ability to investigate complex incidents and propose practical solutions.
- Strong end-to-end ownership mindset, ensuring cases are followed through to completion.
- Excellent communication skills with both business users and technical teams.
- Ability to balance operational priorities with continuous-improvement initiatives.
- Proactive and adaptable mindset, with a willingness to learn new applications and develop functional expertise.
- Ability to work effectively in a collaborative and international environment.
- Good level of English, minimum B2.
- Experience investigating functional and technical application issues, analysing logs, application data and monitoring information.




- Strong incident-management, stakeholder-coordination and problem-solving capabilities.
- Ability to perform root-cause analysis and define corrective actions or appropriate workarounds.
- Strong communication skills and end-to-end ownership throughout the incident lifecycle.
- Experience with ServiceNow.
- Knowledge of ITIL practices.
- Experience with monitoring tools or production-support environments.

What will your main responsibilities be?
- Own incidents from initial investigation through resolution, keeping users informed throughout the entire lifecycle.
- Act as the functional point of contact for the assigned application portfolio and coordinate interactions between Business, Operations, Development and other application teams.
- Investigate functional and technical application issues using logs, application data and monitoring information.
- Perform root-cause analysis and define corrective actions or

📌 Application Production Analyst (Madrid)
🏢 Lognext
📍 Madrid