An international employer in Madrid, Spain is hiring a Banking Customer Service Agent for its Catalan-speaking team.

Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta posibilidad que encontrará a continuación.

You will support banking customers with accuracy, discretion and a friendly approach.

You will be supporting a well-known company in the banking sector.

Key Responsibilities:

-

- Answer customer questions about accounts, cards and payments

- Keep careful records of every interaction

- Escalate complex or sensitive cases appropriately

- Guide customers through digital banking services

Requirements:

-

- Fluent Catalan, written and spoken

- Spanish at upper-intermediate (B2) level or above

- High school education (Bachillerato) or equivalent; banking customer service experience is valued





- The selection includes a short video and a written test in the required language

- Clear, professional communication, written and spoken

- Team player who is open to feedback

Working Conditions:

-

- Work model: On-Site

- Schedule: Afternoon - 15:00-22:00

- Paid training: 25 days

- Start date: 2 November 2026

- Full-time contract

Salary & Benefits:

-

- Salary: €1,409.98 gross per month, plus a €129.27 gross monthly language allowance

- Sunday shifts paid an extra €1.92 gross per hour

- 38.5 hours per week

Location:

Open to candidates already living in or near Madrid. xqbhyrx

We keep candidates updated at every stage of the process.

#J-18808-Ljbffr

📌 Banking Customer Service Agent - Catalan Speaker | Madrid, Spain
🏢 Cross Border Talents
📍 Madrid