En Ioon estamos convencidos de que la tecnología será el eje de la transformación de nuestras vidas,

¿Te animas a ser parte de esta revolución?

Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.

Te proponemos esta posición por si te quieres sumar a un actual reto profesional.

Product Project Manager Voicebot, Copilot & Speech Analytics.

Requisitos:
- 5+ years of experience in product, AI, or technology project delivery.
- Experience in voice, contact center, or AI-driven solutions (preferred).
- Experience in global / multi-country environments.
- Strong understanding of business case development and KPI tracking.
- Experience in delivery management and backlog coordination.
- Lenguages: English: fluent (required) -Spanish: fluent (required) -Portuguese: nice to have
- Product Project Manager Voicebot, Copilot & Speech Analytics
- Definition & planning
- Structure initiatives and define use cases (automation, agent assist, analytics).




- Prioritize based on business impact and technical feasibility.
- Build and validate business cases and forecast value.
- Define roadmap, releases, and implementation plans. Coordination & delivery
- Coordinate across Product, AI, Tech, and local teams.
- Manage backlog, risks, dependencies, and timelines.
- Ensure smooth execution and delivery. Testing & rollout
- Oversee testing phases (unit & UAT).
- Ensure readiness for production environments.
- Support deployments and go-live in countries. Performance & impact tracking
- Monitor KPIs (e.G., automation, AHT, agent productivity, quality).
- Track performance vs business case.
- Identify optimization opportunities. Governance & reporting
- Lead governance forums, QBRs, and progress tracking.
- Provide visibility on delivery status and results.

Modalidad: Trabajo en modo híbrido, ya que el cliente valora que algún día la persona pueda acudir a sus oficinas, aunque sea algo puntual y la

📌 Product Project Manager Voicebot, Copilot (Barcelona)
🏢 Ioon-Technologies
📍 Barcelona