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About Longtail Technologies

Longtail is building an intelligent decision-streaming platform that helps airlines make smarter decisions in real time. By combining automation, proprietary algorithms, and live travel data, we enable airlines to optimize pricing, availability, and product flexibility across thousands of routes worldwide. We're a fast-growing company solving complex, high-stakes problems in aviation—and we're now scaling how we operate with customers.

About the Role

We're hiring a senior post-sale Senior Customer Success Manager to join our commercial team. This is a high-impact role responsible for owning customer execution end-to-end—across onboarding, adoption, and commercial outcomes. You'll work directly with airline revenue management, pricing, and commercial teams, and play a critical role in turning customer engagements into scalable, repeatable success. This is not a support role. You will own outcomes,



not just relationships.

What You’ll Own

You will take full ownership of strategic airline accounts after late-stage pre-signature, including:
- Onboarding and rollout of Longtail workflows
- Ongoing execution across active accounts
- Customer governance (weekly sessions, monthly reviews, executive alignment)
- Adoption, performance, and operational success metrics
- Renewal readiness and expansion opportunities
- Acting as the structured voice of the customer into Product and Engineering

What You’ll Build

You won't inherit a mature CS function—you'll help create it. You will:
- Establish arepeatable operating modelacross airline accounts
- Define and runclear customer cadences(weekly ? executive level)
- Buildstructured onboarding and success planning frameworks
- Create visibility intorisk, renewals, and expansion
- Develop templates and playbooks for future CSM hires
- He

📌 Senior Customer Success Manager (Barcelona)
🏢 Longtail Technologies
📍 Barcelona