We are looking for a Senior ServiceNow Architect to join projects focused on the development, evolution and transformation of solutions on the ServiceNow platform, with a particular focus on Sales and Order Management (SOM), Customer Service Management (CSM) and CPQ.The selected candidate will play a key role in designing and developing CPQ and Quote-to-Order solutions, working with ServiceNow technologies and Artificial Intelligence capabilities such as Now Assist and AI Agent Studio.We are looking for professionals with at least 5 years of experience working with ServiceNow, experience in CRM/Industry Workflows solutions, and hands‑on experience developing AI capabilities on the Now Platform. Knowledge of CPQ, Logik.Ai and Quote-to-Cash processes will be highly valued.Responsibilities- Design, develop and configure solutions on ServiceNow, particularly across Sales and Order Management, CSM and CPQ.- Develop and enhance functionality related to product catalogues, product configuration, pricing, discounts, quoting and order orchestration.- Develop CPQ solutions,



including configuration rules, pricing logic and integration with the wider order lifecycle.- Design and develop AI capabilities using Now Assist and AI Agent Studio, including agents, skills and prompts to support business and sales processes.- Develop integrations between ServiceNow and external systems using REST APIs, IntegrationHub and custom spokes.- Develop Scoped Applications, Business Rules, Script Includes, Flows and UI components.- Translate business requirements related to products, pricing, discounts and approvals into scalable and maintainable technical solutions.- Provide technical guidance and support to junior and mid-level developers.- Contribute to the definition of best practices, standards and reusable components.- Support the technical estimation and definition of projects and solutions.RequirementsMust-have- Minimum 5 years of experience working with ServiceNow.- Proven experience in

📌 Senior Servicenow Architect — Cpq (Madrid)
🏢 Twtspain
📍 Madrid