Customer Care – Quality Assurance y Customer Experience

The sky is the limit: oportunidades reales de desarrollo interno.

Ready to go?

¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía integral del sector de la salud que desde 1909 mejora la salud y el bienestar de las personas en todo el mundo. Somos líderes en medicamentos hemoderivados y medicina transfusional y desarrollamos, producimos y comercializamos medicamentos, soluciones y servicios innovadores en más de 110 países y regiones.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities, fostering an inclusive environment where diversity makes us outstanding.

Mission

To review and ensure that all procedures, testing methods and reports established in GEPD Plasma Testing Laboratories are in compliance to Egyptian regulations, and in accordance to cGMP,



following Plasma Testing Specifications established and European Regulation. To manage and supervise Plasma Testing Laboratories Quality projects. To propose continuous improvement measures related to the quality systems of the Laboratories. To supervise the Quality Risk Management (QRM) process for the Laboratories.

What your responsibilities will be
- To review and ensure that all procedures established are in accordance to cGMP.
- To supervise GEPD Plasma Testing Laboratories quality system and quality culture.
- To ensure investigation for incidents are initiated, as well as root cause analysis are properly in place.
- To participate and support internal and external regulatory inspections and audits performed in the Laboratories.
- To manage and supervise Plasma Testing Laboratories Quality projects.
- Actively participate in Laboratory meetings for the follow-up of activities related to open Change Controls.
- Coordinate the tasks requi

📌 Sales Quality Analyst (Barcelona)
🏢 Revolut
📍 Barcelona