: Technical Support Engineer - Hybrid, Spain Technical Support Engineer We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job The SAS Technical Support Solutions Division is looking for a Technical Support Engineer to provide technical support for customers using our SAS Real-Time Fraud Solutions. Our team provides advanced technical support for mission critical fraud platforms used by global financial institutions, ensuring high availability, performance, and effective fraud detection capabilities. In this role, you will join a highly collaborative integral team working at the intersection of systems engineering, customer success, and SAS technology.



You will have the opportunity to work with a broad range of technologies, solve challenging technical problems, and develop expertise across both traditional SAS 9.4 architectures and modern SAS Viya environments. You will work closely with customers and colleagues across Technical Support, R&D;, Product Management, and Professional Services to turn complex system-level issues into clear, actionable solutions and help customers get the most from their SAS environments. As a Technical Support Engineer, you will: - Provide technical support for customers who are using or troubleshooting enterprise-class SAS software applications and/or solutions, including cloud-based environments, within strict response SLAs that may include critical incident response and escalation. - Analyze, reproduce, diagnose, and document technical problems involving transaction processing and decisioning flows, alert generation and case

📌 Technical Support Engineer (Madrid)
🏢 Jobbydoo
📍 Madrid