We are looking for a UC Technical Project Manager to lead the delivery of unified communications, contact centre (CCaaS/UCaaS) and CRM integration programs from business case through to live operation. This is a hybrid role for someone who can run structured project governance and documentation while staying close enough to the technical detail - routing, telephony, integrations and network protocols - to make sound calls when vendors, architects and operations teams disagree.

You will own the full delivery lifecycle: requirements and solution design, vendor and carrier coordination, test governance, cutover planning, and post-go-live hypercare, all backed by clear documentation and reporting that keeps stakeholders and sponsors aligned.

Key Responsibilities:
- Lead end-to-end delivery of UC/CCaaS/UCaaS migration and integration programs (e.g. telephony platform migrations, contact center replatforming, CRM/CCaaS integration), from business case through build, test, cutover and hypercare.
- Own technical delivery workstreams including inbound/outbound routing,



carrier and number migration, integration architecture, and MI/data feeds - stepping into technical detail directly where needed rather than only managing at a distance.
- Establish and run program governance: RAID logs, risk and issue management, quality gates, delivery assurance, and steering/executive reporting.
- Produce and maintain high-quality documentation - business and investment cases, functional and technical design specifications, test plans and governance packs, RFI/RFP materials, cutover runbooks, and status reporting.
- Manage coordination across telephony, CCaaS, CRM and network/security teams.
- Coordinate test governance across SIT/UAT cycles, tracking defects through to resolution and ensuring go-live readiness criteria are met.
- Plan and execute cutover activities - carrier/number rationalization, migration sequencing, rollback planning - and lead post-go-live hypercare and operational

📌 UC Technical Project Manager (Cataluña)
🏢 Stefanini Emea
📍 Cataluña