Описание:eDreams ODIGEO operates a integral travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets.Задачи:- Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention- Improve internal agent tools and customer self-service experiences using user insights- Use qualitative and quantitative research, market trends, and best practices to inform design decisions- Participate in user research activities and usability studies- Connect design strategies with business goals, KPIs, metrics, and measurable outcomes- Use Service Blueprinting to design interconnected service levels, internal processes,



and tools- Lead Voice AI and chatbot flows for phone and chat interactions- Translate business rules and technical constraints into visual flows and diagrams- Design corner cases and error-handling experiences- Provide functional specifications to front-end engineers- Contribute to the Design System to support scalability and code consistency- Align with operations and product leads on operational KPIs, SLAs, and performance metrics- Manage stakeholder expectations throughout the project lifecycle- Communicate design value and influence stakeholders through user experience and KPI impact.Требования:- 5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products- Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints- Ability to understand how changes in one part of a flow affect the broader ecosystem- Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design- High proficiency in visualizing complex logic with tools such as FigJam, Miro, or Lucidcha

📌 Product Designer For Travel Subscriptions (Barcelona)
🏢 Enfint
📍 Barcelona