Take your career to the next level with Amaris Consulting as a Service Delivery Manager expert in BMC Remedy. Become part of an international team, thrive in a integral group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.Responsibilities:- Develop detailed project plans outlining tasks, schedules, resource allocation, and dependencies for successful project completion.- Create and maintain detailed project schedules, updating them as necessary to reflect changes and progress.- Monitor project budgets, expenses, and resource allocation to ensure projects are delivered within approved financial parameters.- Optimize resource utilization and allocation to maximize efficiency and productivity.- Identify, evaluate, and manage IT-related risks and vulnerabilities that could impact organizational operations, data,



and systems.- Implement risk mitigation strategies and ensure proper risk transfer and acceptance.- Establish performance metrics and KPIs to evaluate IT effectiveness and efficiency.- Monitor and analyze performance data to identify areas for improvement and optimize IT processes.- Evaluate client satisfaction at least annually, ideally every three months, depending on client needs and commitments.- Use ProjectV2 application to assess client satisfaction during project reviews.- Develop comprehensive strategies for IT transformation or change initiatives aligned with organizational goals and vision.- Create detailed implementation plans, schedules, and milestones to guide the transformation process.- Facilitate communication and collaboration between IT and business units to ensure IT initiatives align with business needs and priorities.- Engage with stakeholders to gather feedback, address concerns, and ensure satisfaction with IT governance practices.Minimum Requirements:- 5+ years o

📌 It Service Manager (Barcelona)
🏢 Mantu Group
📍 Barcelona