About Ingram Micro Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform,About Ingram Micro Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, Let’s shape tomorrow by driving technology forward and creating real impact across the globe. Join Unified Support at Ingram Micro and help keep general technology running smoothly through collaboration, problem‑solving, and real customer impact. We are looking for a Senior Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues,



and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience.Key ResponsibilitiesDiagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requestsCreate and maintain internal runbooks, FAQs, and technical documentationLead incident response or participate in on-call rotation for critical issuesIdentify support trends and partner with Product & Engineering on long-term solutionsAccurately and efficiently log all issues and status updates in our internal tracking system.Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure custo

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