Job Description Summary

The Product Service Engineering (PSE) Leader will act as the technical heartbeat for our general Aeroderivative fleet, leading a high-performing, geographically dispersed team through a period of record-breaking growth. You will drive the “always-on” reliability required by industry-leading customers—from legacy power generation to hyper-scale data centers—by overseeing rapid, data-driven field issue resolution and fostering a culture of technical excellence.

Job Description

Roles and Responsibilities
- Lead the Global Front Line: Own the vision and strategy for our PSE organization, including the “Quick Response Center” (QRC). You will serve as the first line of defense for urgent customer inquiries, ensuring pragmatic, actionable solutions that keep our customers’ operations running.
- Drive Operational Excellence: Set team priorities and performance standards to ensure timely, high-quality resolution of field issues, directly impacting customer sentiment and fleet availability.
- Orchestrate Lifecycle Support:



Manage the seamless transition of complex issues from initial QRC response to deep-dive Root Cause Analysis (RCA) in partnership with dedicated product-specific teams.
- Cultivate a High-Performance Culture: Lead a global team of 5 direct people-leaders and ~50 total engineering professionals with primary hubs in Houston, Greenville, Queretaro, Madrid and India. Mentor a “field-first” workforce that balances technical rigor with rapid delivery.
- Partner for Strategic Impact: Collaborate across Regional Services, Commercial, Product Line, and Systems teams to support global Installation & Commissioning (I&C;) and fleet-wide reliability.
- Scale for Growth: Support our record-breaking new unit sales by scaling our technical response capabilities to serve a diverse, high-growth customer base, including industry leaders in the Power Gen and Data Center sectors.
- Influence Product Improvement: Serve as the “Voice of the Customer,” tran

📌 80 Product Service Engineering Leader (Madrid)
🏢 GE Vernova
📍 Madrid