TrendAI™, the integral AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. As a Customer Success Technical Advisor (CSTA) , you are the strategic technical linchpin for TrendAI's enterprise clients. Your mission is to move beyond reactive troubleshooting to become a Trusted Advisor , ensuring customers achieve measurable cybersecurity resilience. You will lead the technical journey for our most strategic accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One™ ecosystem.
Outcome-Driven Management: Act as the primary technical voice post-deployment, shifting the focus from "ticket resolution" to "security outcome attainment."
Success Planning: Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.
Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.




Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.
Root Cause Strategy: Perform deep-dive root cause analysis (RCA) on complex issues, providing long-term strategic recommendations to prevent systemic failures.
Language: Fluent in written & spoken English & Spanish, Portuguese is an advantage
Experience: 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
Strong knowledge of security frameworks (NIST, MITRE ATT&CK;), SIEM/SOC operations, and endpoint/network defense technologies.
Technical Depth: Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
Highly process-oriented with a passion for digital organization, documentation, and technical reporting.
Bachelor's Degree in Engineering, Computer Science, or equivalent is preferred.
TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

📌 Technical Customer Care Advisor (m/f/d) (Madrid)
🏢 TrendAI
📍 Madrid