Functional Product Owner - Foundations - ODSCountry: SpainIT STARTS HERESantander () is evolving from a general, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates. Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry. Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. THE DIFFERENCE YOU MAKE Open Digital Services is looking for an Functional Product Owner based out of Madrid.Own the functional definition and evolution of global capabilities within the Assisted Channels platform, translating business, operational, and market needs into scalable and reusable product solutions. Partner with Product, Technology, Operations, Marketing, and local country teams to drive product alignment, prioritize requirements, and ensure the successful delivery and adoption of global capabilities while balancing strategic roadmap objectives with local business needs.To succeed in this role, you will be responsible for:Own and contribute to the functional vision and roadmap of the assigned Assisted Channels capabilities,



ensuring alignment with the global product strategy.Collaborate with country programs to understand operational and business needs, identify reusable global capabilities and evaluate local requirements versus global product opportunities.Coordinate with technical teams and participate actively in backlog prioritization, release planning, functional validation and stakeholder management.Support functional alignment with other product areas such as Container, Customer View, Interaction Manager, Commercial Tools, Servicing, Security, Integrations, Data and Analytics.Support rollout and adoption activities during country deployments when required, ensuring that global capabilities are understood and correctly used.Maintain functional documentation updated in Confluence and Jira, ensuring traceability between demand, functional definition, backlog items and delivery status.Branch banking operations: practical knowledge of branch servicing, front-office and teller/cashier processes, appointment and visit management, queue/shift management, device integration, customer identification/authentication and operational productivity. (required)Enterprise clients / SME / Corporate Banking: experience with business customer servicing, onboarding, multi-user company structures, documentation, relationship management, requests, complaints and customer profile / customer view needs. (required)Commercial campaigns management: experience with inbound and outbound campaigns across contact center, branches and remote teams; lead and opportunity management,



Next Best Action / Next Best Conversation, campaign response tracking, commercial follow-up and conversion KPIs. (required)Contact center and remote channels: understanding of omnichannel operations, Genesys Cloud, MS Dynamics, voice, email, chat, WhatsApp, queues, skills, routing, wrap-up, agent workflows, service KPIs and customer interaction journeys. (Required)Master's (Preferred)LanguageEnglish (Required)Hard SkillsProven experience in Product Ownership, Functional Analysis, or digital banking and Assisted Channels solutions. (required)Strong understanding of customer journeys, servicing processes, and business needs across branch, remote, and commercial channels. (required)Solid experience working with business, operations, and technology teams in Agile environments. (Through BeHealthy, our global wellness programme, we promote Holistic wellbeingWe know family is everything. That’s why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage.We’re enable our teams to go beyond through global opportunities and broad career paths.Open Digital Services is an equal opportunity employer. The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Digital Services, S.L. / Open Bank, S.A. with registered office at Avenida de Cantabria, n/n, 28660 Boadilla del Monte (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.For further information about your rights and data protection, please read the Openbank Privacy Policy applicable to this type of data processing hereWHAT TO DO NEXTIf this sounds like a role you are interested in, then please apply.SummaryLocation: MadridType: Full time

📌 Agile Product Owner (Remote) (Madrid)
🏢 Grupo Santander
📍 Madrid