Customer Success Manager - French Speaking About the job Language Requirements – French & English Speaking As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move. Key Responsibilities Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators. Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite. Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs. Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching,



and best practices that align with each customers’ unique operational needs. Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience. Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts. ✅ What we’re looking for 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment. Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships. Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms. Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts. Seamless collab

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