The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to integral financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.Role OverviewThe End User Support Engineer is responsible for delivering high-quality technical support services across the business within a fast-paced financial services environment. This is a hands-on,



office-based role requiring exceptional troubleshooting skills, sound judgement, and a strong customer-focused approach when supporting end users across multiple locations.The successful candidate will be a proactive and resilient team player who thrives in a dynamic environment, takes ownership of issues through to resolution, and is committed to delivering a seamless technology experience for colleagues and stakeholders.Please note:This role operates on a shift rotation basis.Occasional bank holiday and weekend support is required.Occasional travel to other London office locations may be required.This is a fully on-site role with no hybrid working arrangement.Role ResponsibilitiesEnd User SupportProvide first-class technical support to end users across desktop, laptop, mobile, and peripheral technologies.Diagnose, troubleshoot, and resolve hardware, software, and system-related issues in a timel

📌 Senior End User Services Engineer (Madrid)
🏢 Tp Icap Group
📍 Madrid