Overview

As Lead Product Manager for Trust & Safety, you shape the strategy to detect and prevent fraud while preserving a seamless user experience. You’ll own the end-to-end Trust & Safety roadmap across multiple markets, turning risk insights into proactive, AI-powered protections. You will partner with data science and engineering to deploy real-time detection and decisioning, balancing security with marketplace growth. This role offers influence at leadership level and the chance to scale safety infrastructure in a fast-moving, AI-enabled marketplace.

Responsabilidades

- Own the Trust & Safety product strategy and roadmap, converting risk and user insight into a prioritized plan.
- Shift from reactive incident response to proactive fraud prevention with a risk engine and anomaly detection tooling.
- Design and productionize AI-native safety experiences using ML models, LLMs, and behavioral signals.
- Balance mitigation with growth, minimizing friction for legitimate users and marketplace supply.
- Define and track success metrics (fraud loss, false positives/negatives, time-to-resolution, trust scores).
- Collaborate with Engineering, Data Science, Legal, Compliance, and Operations to align outcomes.
- Build instrumentation to measure fraud rates, model performance, and impact at scale.




- Develop business cases on fraud losses and ROI; secure resources and prioritize based on data.
- Ensure compliance and security requirements across markets; leverage AI to improve PM practices.
- Represent Trust & Safety to executives, communicating strategy and results clearly.

Requisitos principales

- Significant product management experience in a digital, high-scale environment (e-commerce, marketplace, etc.).
- Proven track record in trust-related areas (Trust & Safety, Fraud Prevention, Risk, Identity & Verification, etc.).
- Experience building scalable systems to detect and mitigate abuse and risk.
- Strong analytical, data-driven mindset with metrics-based decision-making.
- Experience partnering with cross-functional teams (Engineering, Data Science, Operations, Legal, Compliance).
- Experience with machine learning, risk scoring, detection, or automation; AI-powered trust products a plus.
- Ability to balance user experience, growth, operational efficiency, and risk mitigation.
- Comfort with ambiguity, ownership of complex problems, and stakeholder influence.

- analytical mindset
- cross-functional collaboration
- stakeholder management
- machine learning
- AI-powered risk detection
- risk scoring

📌 Lead Product Manager - Trust & Safety - barcelona
🏢 Olx Group
📍 Barcelona