Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). We are seeking a Sales Engineer (SE) to join our presales organization. You will work alongside Account Executives to understand mid-market customer requirements, configure compelling software demonstrations, and explain the power of Zendesk’s core platform and AI solutions. You will focus on building deep product expertise and delivering flawless execution of standard sales cycles.
Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.
Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.
Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.
Bachelor’s degree in a technical or business discipline, or equivalent practical technology experience.
Experience: 2–4 years of experience in solution engineering, technical support, implementation consulting, or customer success within a B2B SaaS environment.
Technical Basics: Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.
Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.
Basic knowledge of a scripting language like JavaScript or standard data structures.
A Builder First: You have a passion for code,



deep system configurations, and getting your hands dirty building the future of software.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster integral diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e‑mail to with your specific accommodation request.
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📌 Sales Engineer Netherlands (España)
🏢 joinimagine
📍 España