Support Professional with English and Italian or SpanishBarcelona, SpainJob DescriptionAt Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.Impact & PurposeBe the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems Join Milestone, the integral market leaderLocation: We are looking for a Support Professional with English and Italian or Spanish, based in Barcelona (hybrid – late shift 10:00 to 19:00).Role SummaryTechnical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction.



The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.What You Will Do:- Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.- Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.- Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.- Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.- Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.- Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).What You Bring to the Team:- Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.- At least 4 years of work experience providing te

📌 Support Professional With English And Italian Or Spanish (Barcelona)
🏢 BriefCam
📍 Barcelona