Overview

In this role, you will deploy Fortra software solutions in the field, working with cross-functional teams and customers to ensure successful implementations. You will build partnerships, drive project success, and adapt to diverse environments while traveling and sometimes delivering formal training. The position emphasizes technical mastery, effective communication, and a consultative approach to deliver customer value and project outcomes. This is a hands-on role with focus on deployment, integration, and service delivery at scale.

Compensaciones / Ventajas

- competitive benefits and salaries
- personal and professional development opportunities
- flexibility
- travel opportunities
- onsite/remote work options

Responsabilidades

- Demonstrate technical mastery of at least one product or specialization (e.g., API integrations, NERC/CIP delivery, information systems security)
- Develop custom scripts, utilities, and integrations to meet customer requirements
- Gather and document infrastructure and technical requirements; create deployment procedures for customer environments
- Provide timely project status updates to internal teams and customers




- Troubleshoot and resolve complex technical issues impacting customers
- Deliver professional services and support both remotely and onsite
- Partner with the PMO to define project scope, goals, and deliverables; report on progress
- Maintain minimum 65% billable utilization and support revenue objectives
- Refine business analysis processes to improve efficiency and outcomes
- Perform other duties as assigned

Requisitos principales

- 2+ years of experience in Consulting, Customer Success, Services Coordination, Support or Training
- Excellent communication skills with technical and non-technical audiences
- Solid problem-solving skills; good aptitude for troubleshooting
- Fundamental understanding of network connectivity, web interfaces, endpoint management and software deployment
- Experience managing external stakeholders through conflict resolution
- Proactive, adaptable, and receptive to feedback
- Strong problem-solving and analytical skills with attention to detail

- communication
- proactivity
- adaptability
- API integrations
- third-party product integrations
- NERC CIP and information security delivery

📌 Professional Services Consultant - españa
🏢 Fortra
📍 España