Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed.



This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
Please note before applying: This position operates on a shift schedule to provide out-of-hours coverage for European enterprise customers. The baseline schedule is a late evening shift (14:00–22:00 Sofia time), rotating periodically onto night shifts (every 3-4 weeks), weekends, and on-call rotations.
We are seeking a high-caliber Senior Technical Support Engineer specializing in SASE with a primary focus on Palo Alto Networks Prisma Access. In this role, you will be the technical backbone for our enterprise customers, solving complex architectural challenges at the intersection of networking and security. As a senior member of the team, you will act as a technical authority, mentoring junior engineers and interfacing directly with Product Management and Engineering to

📌 Senior Technical Support Engineer (Madrid)
🏢 Palo Alto Networks
📍 Madrid