What would you do?

2. Business Growth, Strategy & Change Management

3. Commercial Partnership & Account Expansion

4. Operational Alignment & Data-Driven Consulting
- Strategic Account Governance & Executive Communication
- Serve as the primary point of contact and trusted advisor for executive, operational, and technical stakeholders.
- Facilitate regular executive touchpoints, leading Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and Monthly/Quarterly Steering Committees (SteerCos) with VPs and C-Level leaders to align on strategy and business outcomes.
- Oversee regular alignment meetings to monitor short-term action plans, track deliverables, and manage engagement across regional and leadership teams.
- Translate technical capabilities and operational data into compelling executive stories that demonstrate clear business value and ROI.
- Develop and execute long-term, multi-threaded account strategies and Success Plans aligned with each customer's digital maturity and business objectives.




- Assess client digital maturity to build tailored operational roadmaps that drive e-commerce performance using Instaleap’s capabilities.
- Drive organizational change management to help client HQ and leadership teams adopt digital transformation initiatives.
- Identify process optimizations, conversion improvements, and last-mile/fulfillment performance gains.
- Uncover account expansion opportunities by introducing new workflows, best practices, and additional Instaleap solutions.
- Partner closely with the Sales/Account Executive team on upsell and cross-sell initiatives.
- Lead business value conversations during commercial discussions.
- Represent Instaleap at key industry commercial events (e.g., ShopTalk, NRF Retail's Big Show Europe, EuroShop, eCommerce Expos).

In collaboration with the Customer Operations Analyst supporting the account
- Analyze key performance metrics (e.g., order fulfillment rate, delivery time, OTIF, conversion rates) alon

📌 Enterprise Customer Success Manager – UK (Barcelona)
🏢 Instaleap
📍 Barcelona