Empresas:

SLS Barcelona
What youll do

We are looking for a Night Supervisor to join the team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
- Undertake a review of end-of-day takings against logged reports.
- Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy. - Ensure credit card system reconciles to daily transaction lists.
- Monitor, observe and assist in evaluating team member performance. - Manage overnight reservations and check-ins, providing efficient and friendly service. - Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. - Greet and assist guests in a warm, courteous, and professional manner. - Handle cash and credit transactions, ensuring the accuracy of guest billing.



- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. - Ensure all telephone calls are answered as quickly and efficiently as possible. - Report any issues to the correct department and check to ensure the work has been completed. - Ensure that the reception and public areas are clean, tidy and presentable at all times.

What's in it for you...
- The opportunity to join an innovative, fast-growing, international group thats committed to not just building new hotels but building a general brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - Plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of

📌 Night Supervisor (Barcelona)
🏢 SLS Barcelona
📍 Barcelona