Operations Manager (Manager Service Operations ) - NRTA
Job Category: Operations Management
Requisition Number: OPERA006846

Posted : September 18, 2026
Full-Time
On-site

Locations
Showing 1 location
NRTANantucket, MA 02554, USA
Description
Keolis is hiring Operations Manager (Manager Service Operations ) for Nantucket, MA.
Salary range: $95k - $105k a year
Knowledge and Experience:

Two (2) years of Transit/Transportation supervisory, dispatch or combination experience preferred.
Computer literate to include intermediate experience with MS Office products is required.
Prior leadership experience of a Fixed Route, Paratransit or similar sized operation preferred.

Skills:

High level of attention to detail.
Effective communication skills, both written and oral.
Strong organizational planning skills.
Must be a self-starter
Strong practical skills.
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work versátil schedules that may include nights, weekends, and holidays.
Strong analysis and problem-solving skills required.




Basic math skills.
Valid driver's license

Key Accountabilities:
Operational Management

Direct and oversee daily transit operations, including fixed-route, paratransit, and demand-response services.
Ensure consistent delivery of safe, reliable, and efficient transportation services.
Monitor service performance, route adherence, on‑time performance, and system efficiency.
Develop and implement operational procedures, policies, and service standards.
Coordinate response to service disruptions, emergencies, accidents, severe weather events, and customer incidents.
Analyze operational data and recommend improvements to service delivery and resource utilization.

Leadership and Personnel Management

Lead, supervise, and develop operations supervisors, and frontline transportation personnel.
Establish performance expectations and conduct employee evaluations.
Support workforce planning, recruitment, retention

📌 Operations Manager (Marismillas)
🏢 Keolis Commuter Services
📍 Marismillas