POSITION TITLE: Guest Services Associate (SWING SHIFT)
REPORTS TO: Program Coordinator
LOCATION: Arleta, CA
CLASSIFICATION: Non-Exempt, Full-Time
SALARY: $18.50 Hourly Rate
SCHEDULE:

Thursday - Monday 3:00 PM - 11:30PM
All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Join Our Team, No Prior Experience Required

National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services associate within recuperative care.

Guest Services Associate
A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.
Responsibilities and Initiatives
To help NHF meet its growth goals, the Guest Services Associate will:

Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
Perform guest intake responsibilities,



ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests' requests.
Assist nursing, social services and external partners with guest appointments on-site or check ins.
Assist management in accurately maintaining bed availability and documentation.
Assist Lead staff or Program Management with supplies inventory check/ log.
Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
Respond to and provide positive intervention encounters for guest concerns.
Attend all meetings and training that are aligned with

📌 Guest Services Associate (Arleta)
🏢 National Health Foundation
📍 Arleta