Hesperia World
Grand Hyatt Lanzarote Playa Dorada Resort & Spa is looking for two
Guest Experience Intern
to join the team and support the delivery of outstanding guest experiences throughout the stay.
This internship is an excellent opportunity for candidates interested in developing a career in hospitality, customer experience, and service excellence within an international resort environment.
Key Responsibilities
Support the Guest Experience team in delivering personalized service to guests
Assist in handling guest requests, incidents, and complaints, ensuring timely follow-up
Monitor guest satisfaction and collect feedback during the stay
Collaborate with different departments to ensure a seamless guest experience
Support the implementation of quality and service standards
Assist in guest engagement and loyalty initiatives
Provide support in managing online reputation platforms and guest reviews
Profile
Currently studying Tourism, Hospitality Management, or a related field
Strong customer service orientation and attention to detail
Excellent communication and interpersonal skills
Proactive attitude and willingness to learn
Ability to work in a team-oriented and dynamic environment
High level of English required; additional languages are a plus
What We Offer
Internship in a well-established international resort
Hands-on experience in Guest Experience and hospitality operations
Exposure to real guest interaction and service management
Professional development in a dynamic and multicultural environment