Our partner is looking for a Customer Complaints Senior Manager based in Spain.
This is a senior compliance leadership role responsible for a general customer complaints program across multiple jurisdictions.
The role combines second-line oversight, quality assurance, conduct-risk analysis, regulatory response coordination, and executive reporting.
You'll work closely with Compliance, Legal, Customer Support, Product, Operations, and Risk teams across a geographically distributed organization. A key focus will be transforming complaint data into actionable intelligence by identifying trends, root causes, control gaps, and potential systemic risks.
📌 Customer Service Senior Manager (España)
🏢 Triwill Group
📍 España
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