Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite. You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries.
You'll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice.
What You'll Do
• Respond to customer queries via email and phone, with a focus on technical and finance operational issues
• Troubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolution
• Document interactions and escalate appropriately, using domain knowledge to triage effectively
• Own incoming requests end to end, including ticket creation for internal teams
• Handle inquiries for customers across Germany, Switzerland, and the rest of Europe
• Serve as the first point of contact internally for operational software knowledge.
What We're Looking For
• Required: hands on experience working at a fintech company OR with an accounting software platform, handling technical customer cases
• Comfortable with high volume, high frequency task handling
• Structured, detail oriented approach to problem solving
• Fluency in English required; German fluency required if supporting DACH accounts, additional languages a plus
What we offer
• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellb
📌 Customer Care Specialist (Barcelona)
🏢 Perk
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.