CUSTOMER SERVICES REPRESENTATIVE FRENCH & DUTCH SPEAKING

Location: Barcelona, Spain

We are looking for a Customer Service Representative to join our Supply Chain team in Barcelona. The role serves as the first point of contact for customers across multiple markets, delivering exceptional service, managing orders to invoice, resolving enquiries efficiently, and working collaboratively with Planning, Logistics, Transportation and Commercial teams to support customer satisfaction and operational performance.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE

As our Customer Service Representative, you play a critical role in delivering customer service across multiple markets, managing order-to-invoice processes, coordinating with cross-functional teams, ensuring adherence to standard operating procedures, and providing accurate information, documentation, and operational insights to support customer satisfaction and supply chain performance.

You will be reporting to Customer Service Manager (Hub), and you will manage:

• Customer Care & Support




• First level customer and commercial care and support in the local language.
• Respond promptly and professionally to customer enquiries through multiple communication channels.
• Provide information and resolve customer issues as required.
• Document customer interactions within the relevant systems.
• Order & Operations Management
• Manage all order types through the order-to-invoice process and ensure invoices are stored appropriately.
• Synchronize daily operations with Planning and Logistics to optimize product availability and requested delivery dates.
• Coordinate with SSC Credit Management for blocked orders and escalate when release schedules are not met.
• Manage returns and refusals, including analysis, processing and follow-up activities.
• Compliance, Reporting & Continuous Improvement
• Follow the standard operating model, SOPs and working instructions accurately.
• Provide documentation required for month-end revenue rec

📌 Customer Service Representative French and Dutch- Hybrid (Barcelona)
🏢 Coty
📍 Barcelona