Location: Madrid, Spain
Job Type: Freelance / Contract (Backfill Coverage)
Start Date: Immediate / As Required

Objective
We are seeking an experienced Backfill EUC to provide onsite IT support in Madrid. The engineer will be responsible for maintaining end-user productivity by delivering desk-side support, troubleshooting hardware and software issues, and ensuring smooth IT operations during planned or unplanned resource absences. The role requires strong technical expertise, customer service skills, and the ability to work independently in a professional environment.

Key Responsibilities
• Provide onsite desk-side and end-user support.
• Troubleshoot and resolve hardware, software, networking, and connectivity issues.
• Perform IMAC services (Install, Move, Add, and Change).
• Support Windows operating systems and Microsoft 365 applications.
• Diagnose and resolve laptop, desktop, printer, and peripheral issues.
• Configure and deploy new devices, including software installation and updates.
• Manage user accounts and permissions through Active Directory.




• Support VPN connectivity and remote access solutions.
• Execute hardware replacements and break-fix activities.
• Monitor endpoint security and antivirus compliance.
• Update and manage incidents, requests, and changes through ticketing systems such as ServiceNow.
• Provide hands-and-feet support for remote technical teams when required.
• Deliver VIP/user support with professionalism and urgency.
• Maintain accurate documentation of support activities and asset information.
• Follow ITIL-based incident, problem, and change management processes.

Required Skills & Experience
• 2+ years of Desktop Support / EUC / Service Desk experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with ServiceNow or similar ITSM tools.
• Familiarity with Active Directory and Azure AD.
• Experience supporting desktop, laptop, printer, and mobile devices.
• Knowledge of networking fundamentals (LAN, Wi-Fi,

📌 Deskside Support (Madrid)
🏢 Advance Global IT Support (AGITS)
📍 Madrid