About Xebia
For more than 25 years, our integral network of passionate technologists and pioneering craftspeople has delivered cutting-edge technology and game-changing consulting to companies on the brink of AI driven digital transformation. Since 2001, we have grown into a full service digital consulting company with 6000+ professionals working on a worldwide ambition. Driven by the desire to make a difference, we keep innovating. Fuelling the growth of our company with our knowledge worker culture. When teaming up with Xebia, expect in-depth expertise based on an authentic, value-led, and high quality way of working that inspires all we do.
At Xebia, we put ‘People First’—committed to attracting diverse talent and fostering an inclusive, respectful workplace where everyone is valued for their contributions. We welcome all individuals and evaluate solely on the quality of their work and teamwork.
About the Role
As a Project Manager II focused on Pharmaceutical R&D; Support Operations, you will plan, coordinate,
and deliver operational improvements across a complex scientific data and technology environment.
You will work closely with Support Engineering, Level 3 engineering teams, Product Managers, Quality Managers, and other stakeholders to improve support operations, manage delivery across multiple workstreams, and ensure issues, dependencies, risks, and improvements are tracked through to completion.
The role combines project management, service operations, stakeholder coordination, and data-driven continuous improvement, including support readiness for new products and initiatives related to automation and Agentic AI.
Responsibilities
• Own and continuously improve the Support Jira board and related processes, including workflows, SLAs, prioritization, ticket quality, queues, filters, automation rules, and dashboards.
• Coordinate the end-to-end management of support issues, incidents, and escalations, ensuring timely follow-up, clear ownership, effective hando
📌 Director de proyecto (España)
🏢 Xebia
📍 España