?Your mission
Make sure every client gets the maximum value from Didit. You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day.
?What you'll do
• End-to-end support — guide clients through configuring their verification flows for a seamless experience, proactively.
• Resolve issues fast — act as a product expert and clear operational doubts about the platform with speed and precision.
• Be the client's advocate — listen deeply to needs and feedback, and turn them into actionable insight for product and engineering.
• Drive onboarding — help new customers nail their first steps on the platform for a high-impact start.
• Own the relationship — build trust-based relationships that drive long-term retention and adoption.
• Close the feedback loop — be the voice of the customer,
systematically routing technical issues and feature requests to the engineering team.
• Spot revenue signals — surface expansion opportunities and churn risks to the sales team to support growth and retention.
?What we're looking for
• Experience — prior Customer Success, Account Management, or Support experience, ideally in B2B SaaS, Fintech, or Compliance.
• Languages — excellent communication and negotiation skills in English and Spanish (others a plus).
• Soft skills — exceptional active listening and a genuine client-first mentality.
• Mindset — strong ownership and the ability to thrive in a high-pressure, fast-paced startup.
• Profile — ambitious, proactive, and results-driven, with a real desire to grow within the company.
⭐ Nice to have
• A solid understanding of KYC, AML, or identity-verification standards.
? What we offer
• A high-impact role with ownership and visibility — you'll own the customer relationship and be heard acros
📌 Customer Success (España)
🏢 Didit (YC W26)
📍 España
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.