NN Digital Hub is a subsidiary company of NN Group located in Madrid, Spain. We deliver IT services and solutions for the different international Business Units.

Service Delivery Manager

We're looking for a Service Delivery Manager to join our dynamic team.
Coordinate IT Services team, acting as a link between IT and business. A Service Delivery Manager must also collaborate with colleagues in other departments/squads and service providers to assure IT services are delivered according Business needs.

As a Service Delivery Manager owns the release management process. Under the governance of change management and in conjunction with the Architecture & Platform team, release management oversees the overall process by which the production environment is updated, upgraded and maintained. This includes all types of change across infrastructure (hardware and software), applications and operations. The release officer is the major liaison between IT Products DevOps teams and production, acting as the gatekeeper to the production environment,



ensuring conformance to policies and operational processes/procedures, release integration testing and production validation.

Your responsibilities:

• Responsible to guarantee that IT services are provided on a stable manner to internal and external customers using advance monitoring (Health/Performance monitoring, APM, AIOps, DEM, …) and reporting techniques.
• Act as a link between IT and business, collaborating with other departments/squads, BU’s/customers and service providers to assure IT services works according to Business requirements and meet SLAs agreed with business
• Manage first level of support to users: 1st line (ServiceDesk) and 2nd line (End User Computing)
• Assist PO’s in their Customer Service meetings.
• Defines the release management process objectives (including KPIs and critical success factors) and policies for configuration, integration, testing, completeness and consistency within group policies. Creates

📌 Service Delivery Manager (Madrid)
🏢 Nn Group
📍 Madrid