Job description

Duties Include:

• Maintaining all Mexico based employee documentation/files.

• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.

• Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).

• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements

• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.

• To process the various HR transactions as per the laid guidelines/SOP

• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)

• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)





• To perform tasks within the established turnaround time and capable of multitasking on a day to day basis

• Open for new business process changes and adaptability for new systems/technology

• Entering/maintaining data in HCM modules

• Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation

• Other onsite responsibilities as assigned.

Basic Qualifications:

• Relevant Bachelor’s degree, or equivalent combination of education and experience

• Proficient in English and Spanish

• Preferred location in Guadalajara or Mexico City and the ability to commute and report to NTT Guadalajara or Mexico City Office

• High level of accuracy and attention to detail

• Proficient organizational skills

• Ability to work independently

• Preferred previous experience working with filing and inventories.

• Solid communication and interpersonal skills with proven experience in handling confidential information with utmo

📌 HR Operations Jr Associate (Guadalajara)
🏢 Ntt Data Services
📍 Guadalajara