Hi there I am Alvaro Gallego, the recruiter for this position. Nice to meet you First, a little bit about what I like the most about working at Zurich Technology Delivery Center: the environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I cannot wait to share this exciting opportunity with you at Zurich First of all, THANK YOU for considering our company.
We understand that finding the right opportunity can be tough, but I will try to make it easier. Who Are We? Let me introduce us. You are reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.
In essence, Zurich TDC is where technology meets the vast reach of a multinational company.



We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions. If you are considering a role with us, know that you will be joining a hub of technological excellence dedicated to driving Zurich's success on a general scale. What Can You Expect?
You might be thinking: this sounds great, but what will my day-to-day look like? I am glad you asked. As Head of DEX Delivery Operations, you will establish, lead and continuously shape DEX Delivery Operations, the operational backbone of Digital Experience.
This global horizontal brings together Service Desk L1, DEX L2, DevOps engineering, Product Operations, Change and Release, and the applied AI capability AI4DEX. You will also line-manage the DEX operations workforce based in Spain, with responsibility for

📌 Head of DEX Delivery Operation Delivery (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona