A leading integral customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high. What you will do Lead and develop a team of customer and consumer service representatives Monitor KPIs and SLAs and drive performance improvement Handle escalations and work with Quality and senior operational stakeholders Support training, reporting and continuous-improvement initiatives Coach with clear, regular feedback What we are looking for Native or near-native Danish Fluent Chinese and English,



spoken and written Previous experience managing customer-service teams Experience with customer-service processes and best practices Ability to analyse KPIs and performance data Salesforce or other CRM experience Strong communication and feedback skills What we offer Salary: €20,000 gross per year Bonus: up to €200 Relocation payment of €500, reimbursed after the first month Location, hours & start Location: Barcelona, Spain — on-site Working hours: Monday–Friday, 09:00–18:00 Contract: Full-time Start: As soon as possible How to apply Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role, answer your questions and guide you through the next steps. Our service is free for candidates — the hiring company covers the cost.

📌 Customer Service Team Leader – Danish, Chinese (Barcelona)
🏢 Bcrecruitment
📍 Barcelona