At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This position operates on a shift schedule to provide out‑of‑hours coverage for European enterprise customers. The baseline schedule is a late evening shift (14:00–22:00 Sofia time), rotating periodically onto night shifts (every 3‑4 weeks), weekends, and on‑call rotations.
We are seeking a high‑caliber Senior Technical Support Engineer specializing in SASE with a primary focus on Palo Alto Networks Prisma Access. In this role, you will be the technical backbone for our enterprise customers,



solving complex architectural challenges at the intersection of networking and security. As a senior member of the team, you will act as a technical authority, mentoring junior engineers and interfacing directly with Product Management and Engineering to influence the future of our SASE offerings.
Lead the resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud‑managed service configurations.
Debug complex routing and connectivity issues across hybrid environments, including SD‑WAN integrations and BGP peering, ensuring seamless service.
Perform deep‑dive packet analysis (Wireshark) and log analysis to provide comprehensive Root Cause Analysis (RCA) for high‑priority incidents.
Act as a designated technical point of contact and advocate for premium enterprise accounts, ensuring their SASE deployment aligns with best practices.
Manage and optimize security policies, including SSL Decryption, DLP, W

📌 Senior Technical Support Engineer (España)
🏢 Palo Alto Networks
📍 España