Our partner is looking for a Sales & Retention Specialist based in Spain. As a Sales & Retention Specialist, you'll own key stages of the customer journey for premium programs, from onboarding through retention and potential churn.
You'll combine customer advocacy, commercial judgement, sales expertise, and data-driven experimentation to protect revenue and improve customer outcomes.
You'll also manage external sales and appointment‐setting partners, ensuring their performance meets clearly defined commercial targets.
Using AI‐assisted tools, you'll streamline case analysis, reporting, and documentation so you can focus on high‐impact conversations and decisions.
Develop and refine retention offers based on customer needs, root causes, and performance data.
Establish early‐warning signals to identify disengagement before customers reach the refund stage.
Identify gaps between sales promises and customer delivery, providing evidence‐based feedback to Product and Marketing.
Manage relationships with external sales and appointment‐setting agencies, covering sourcing, benchmarking,



interviews, negotiations, contracts, and ongoing performance management.
Define and monitor agency performance metrics, including connect rate, booked calls per hour, show rate, and close rate.
Verify agency‐reported sales against internal systems and manage the reconciliation process before results reach Finance.
Manage lead lists for external sales, including failed payments, abandoned checkouts, and churned customers, and monitor conversion performance. Support sales enablement through training content, objection handling, one‐pagers, pricing clarity, and booking‐flow quality assurance.
Maintain accurate retention data, including offers, refund reasons, call outcomes, and case statuses.
Present retention, onboarding, and external sales performance to leadership with clear analysis and actionable recommendations.
5+ years of experience in retention, customer success, customer‐facing sales,

📌 Specialist Sales Consultant (España)
🏢 Jobgether
📍 España