Are you passionate about helping others succeed? At
goFLUENT, we’re looking for a motivated Learning Consultant to join
our dynamic Learning Consultant team. This is your chance to make a
real impact by ensuring our learners have an unforgettable
experience and providing valuable feedback to improve our services.
As a Learning Consultant, you'll be at the heart of our customer
experience, connecting with learners, guiding them on their
language journey, and collaborating with our internal teams to
deliver excellence. If you're driven by making a difference and
thrive in a supportive, customer-focused environment, we’d love to
have you on board What You'll Do Become an expert and maintain a
full understanding of our products and services. Explain it to our
new learners who are starting a goFLUENT Training Offer the learner
the best journey possible, by understanding the expectations and
being efficient in giving the solutions to concerns the learner
might face Reply to our learners requests on several communication
channels (phone, email, chat, etc.)



Ensure a smooth and efficient
communication with internal teams Call students to encourage them
to take full advantage of the available resources Be proactive in
order to optimize our internal procedures, improve the quality of
our responses and raise learners feedback You'll love this job if
you Are outstanding at communicating, both orally and written (
Spanish is your mother tongue) Have a previous successful
experience in customer support Are very empathic and able to solve
complex conversations in order to give a smile to customers Are an
organized, responsive, adaptable, sincere, and autonomous person We
are looking for Native Spanish speaker with intermediate English
proficiency (spoken and written) and fluent in Portuguese. Soft
skills are a must regarding: empathy, problem-solving, teamwork,
adaptability and effective communication skills. University degree:
Language Studies, Translator/Interpreter Proactive, re

📌 Bilingual Customer Support – Spanish (Madrid)
🏢 goFluent
📍 Madrid