David Kennedy Recruitment is working with a leading
BPO company which is looking to recruit an Dutch-speaking Customer
Service Advisor for their offices in Benalmádena. Position:
Customer Service Advisor Location: Benalmádena, Spain Model: 100%
On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES:
Assist eCommerce customers using multiple channels as assigned
depending on the need (incoming telephone calls, chat, in the
future emails and social media as well) Identify issues the clients
are facing, handle complaints, provide solutions and alternatives,
guide customers within the time limits Use cheat sheets, guides and
protocols provided during the training Ensure customer satisfaction
and provide professional customer support Identify when the issue
should be re-assigned to another department Collaborate with other
agents or teams in case of more complex cases Document each action
taken in a CRM system in detail.



REQUIREMENTS: Native/fluent in
Dutch, both oral and written. Fluent in English (at least B2 level)
Possess excellent writing and verbal communication skills to
simplify technical language for non-technical users A resourceful
and stress-resilient personality that can adapt and remain calm in
all situations Good listening skills and ability to empathize with
others Ability to solve issues in a timely manner Ability to work
independently while being a team player at the same time Ability to
cover shift rotation and be on time at the office. BENEFITS:
Excellent remuneration package Be part of a dynamic and creative
team with a positive and friendly atmosphere Guidance and tools to
reach your full potential Relocation support.

📌 Customer Service Advisor (Andalucía)
🏢 David Kennedy Recruitment
📍 Andalucía