For more than 16 years we have been providing fast and convenient financial solutions in a digital world.

Leveraging automation and data-driven insights, 4finance provides convenient products in a responsible way. We offer various types of loans, designed to meet our customers’ needs.

At Vivus Spain, we have an entrepreneurial mindset, strive for excellence , yet keep things simple . Our business is driven by leading edge technology and our talented people

- the most important ingredient of our success.

Vivus

Spain has created a supportive, rewarding and empowering environment, where employees can grow their talent. We are proud to have a integral network of leading experts, who are driven by passion to deliver.

We love what we do!

Responsibilities

- Manage the end-to-end lifecycle of claims, ensuring timely and accurate resolution.
- Lead and coordinate the claims team, setting daily/weekly productivity targets.
- Implement quality controls to ensure consistency and compliance in claim handling.
- Monitor and analyze KPI´s (Claims received vs. Resolved, productivity per agent, response times and backlog levels).
- Monitor workload distribution and operational capacity to meet SLAs and business objectives.
- Prepare regular reports for senior management on performance, risks, and operational insights.
- Design, implement, and continuously improve operational workflows.




- Identify opportunities for automation and digitalization of repetitive tasks.
- Apply data-driven approaches (Lean, continuous improvement) to increase efficiency and reduce manual work.
- Coordinate with Customer Care, Collections, Finance, and Compliance to ensure smooth information flow.
- Support internal stakeholders with operational insights related to claims trends and risks.

Requirements:

- 3–5+ years of experience in claims management, legal operations, customer operations, or contact center management.
- Experience managing high-volume case environments .
- Proven track record in process optimization and performance management .
- Experience with automation projects or implementation of operational tools is highly valued.
- Experience in financial services, fintech, or consumer finance is a plus.
- Fluent in English (C1).
- Advance excell and workflow or case management systems.

What we offer:

- An opportunity to work in an international company within a dynamic, competitive, and fast-paced industry
- Involvement in challenging projects where your contributions will have a tangible impact
- A competitive monthly salary, based on experience, education, and competencies
- Permanent contract at a well-established and constantly evolving fintech company.
- Hybrid work model with an office in Madrid.
- Flexible compensation plan: restaurant, transportation.
- Private health insurance and life insurance.

📌 Claims Operations Manager (Madrid)
🏢 Vivus Spain
📍 Madrid