In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

as a Technical Product Expert on our team, you will:

- Provide technical support and assistance to customers via e-mail and phone.
- Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.
- Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.

Key Responsibilities & Tasks

- Delivers training to OEM´s and assemblers as per request and business needs.
- Deploys high level knowledge in the market and collect information for corrective action & improvement.
- Takes control of OEM´s claim by escalating to key company areas if necessary.
- Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
- Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Prepares customer reports to track progress on improvement actions
- Performs other related duties as assigned.

Required Skills





- Bike industry or mechatronic background is important
- Excellent verbal and written communications skills
- Excellent interpersonal and computer skills
- Proficient in customer focus skills
- Professional and pleasant telephone and face to face manner
- Availability to travel and visit customers when required
- Strong analytical and problem-solving skills
- Excellent time management and organizational skills

this Is a Great Match If You

- Are proficient or bilingual in German plus an advanced level of English
- High School graduate or Higher
- Have customer care skills – ability to listen to and understand the customers' need
- At least 3 years' experience in customer service environment

- CMS Office Package / MS Dynamics 365 / SAP
- Logistics knowledge / Training Skills / Innovation skills

In this role, we offer benefits that help support your unique lifestyle:
- Full-time 39 hours/week permanent contract
- Schedule: Monday to Friday, 09:00 - 18:00
- Salary package: €22,500 gross/year + up to €2,400 gross/year in bonus
- Barcelona office or 100% remote anywhere in Spain
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses

📌 German Speaking Technical Product Expert (remote in spain) (Barcelona)
🏢 The lemon Consulting
📍 Barcelona