At Sword Iberia, we’re looking for an IT Service Desk Technician with experience supporting users in Microsoft environments.

You’ll handle day-to-day IT issues, manage incidents and service requests, and work with other support teams when an issue needs to be escalated.

What you’ll be doing

- Providing IT support to end users.
- Troubleshooting issues with Windows, Microsoft 365 and Active Directory.
- Managing incidents and service requests using ticketing tools, preferably ServiceNow.
- Escalating issues when needed and following up until they’re resolved.
- Keeping users updated and documenting solutions.
- Working to agreed SLAs and response times.

What we’re looking for
- 2–5 years of experience in a Service Desk or Help Desk role.




- Good knowledge of Windows, Microsoft 365 and Active Directory.
- Experience with ticketing tools and incident management.
- Fluent spoken and written English.
- Someone who communicates clearly, enjoys helping users and stays organised when things get busy.

Knowledge of Azure AD / Microsoft Entra ID, VMware, monitoring tools, PowerShell or ITIL would be a plus. This role involves rotating shifts as part of a 24/7 service, including on-call duties, so availability for this schedule is essential.

Interested? We’d be happy to hear from you.

📌 Service Desk Technician (España)
🏢 Sword Iberia
📍 España