Position: Team Lead Location: Barcelona, Spain Model:
100% On-site Employment type: full-time DUTIES AND
RESPONSIBILITIES: Lead, support and develop a team of customer and
consumer service representatives Foster a collaborative, positive
and results-oriented working environment Motivate the team and
promote engagement with service objectives Supervise case
management, ensuring effective prioritisation, workload
distribution and adherence to deadlines Monitor daily team
productivity, KPIs, adherence and SLA compliance Analyse team
performance metrics to identify improvement opportunities and
determine operational priorities Collaborate with the Quality
Manager, N2 and Senior Supervisor to improve service quality,
productivity and consumer satisfaction Participate in client
meetings and communicate relevant information to the team Identify
training needs and support the organisation of sessions to
reinforce knowledge and best practices Gather team feedback on
processes, operational needs and improvement opportunities Support
the preparation and follow-up of reports covering performance,




incidents and customer feedback Ensure compliance with company
policies and applicable project regulations REQUIREMENTS: Native or
near-native level of Danish Fluent in English and Chinese
Demonstrable previous experience managing customer service teams
Experience working with customer service processes, tools and best
practices Ability to analyse performance indicators and use data to
support decision-making Good knowledge of Microsoft Office and
Excel for tracking, analysis and reporting Knowledge of Salesforce
or other CRM tools Excellent communication skills and the ability
to deliver clear and constructive feedback Strong people management
and team motivation skills Ability to manage priorities, make
decisions and adapt to change BENEFITS: Excellent remuneration
package based on experience, skills and performance Great office
location in Barcelona Full paid training about the company and the
project you will be working on Career development program and
specialized courses Guidance and tools to reach career
potential.

📌 Team Lead (Danish + Chinese) (Barcelona)
🏢 The lemon Consulting
📍 Barcelona